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Frequently Asked Questions

Read the answers to popular questions. Can’t find an answer to your question? Email us

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    Is GetID solution only for business? Which companies can use the service?

    GetID service is intended only for businesses and cannot be used by individuals. The solution is suitable for all companies that need to verify customer identity during the onboarding process. Recommended for companies operating under AML/KYC regulation.

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    Is the solution suitable for startups?

    Absolutely! Our solution is suitable for startups, we provide flexible options for customization and pricing. Find our pricing plans here.

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    How is data security ensured? Are you GDPR compliant?

    Yes, we are fully GDPR compliant. GetID is a company resident in the European Union and we fully support the regulatory requirements for the protection of personal data.

    Any connections from the end verified person to our system and from our system to our customer are securely secured with SSL-encryption. We process and store all data using cloud solutions on Amazon AWS servers.

    Data security and compliance are our top priorities.

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    What types of verification checks for KYC/AML does GetID provide?

    GetID offers ID Documents Verification, Face Matching, Liveness Detection, AML Screening (PEPs and Sanctions Lists), Age Verification.

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    What types of documents do you support?

    We support ID cards, passports, driver’s licenses, residence permits, and more. As a whole GetID supports over 7000+ document types supported from 223+ countries and territories. Find the full list here.

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    Do you have an API/SDK for integration?

    Yes. GetID offers:

    • Highly customizable iOS and Android SDKs
    • Web SDK - ready-made solutions for automated onboarding with fast set-up and easy configuration. Try a live demo here.
    • API integration. You can collect the necessary data and get the results through the API.

    More information about integration: developer.getid. ee.

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    Do you provide a KYC solution without integration?

    GetID provides a full-featured setup where no integration is required at all. You will get private access to our platform, where your company's account will be activated. Your customer information will be stored there, and only your employees will have access to your customer data.

    We offer a cloud-based verification page and an administrative portal where you can set up a user verification journey and keep track of verification results.

    If you want to connect to the platform, please email us Please provide the name of your company, your contacts, and the approximate number of verifications per month.

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    Does GetID offer a free trial?

    Yes. The test period includes the full functionality of the GetID platform. You can perform up to 50 verifications in a maximum of 14 days. Thereafter, all settings will be saved for your full operation.

    To start the free trial, you need to accept the terms of service, including GDPR requirements.

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    What price packages do you offer?

    GetID provides prepaid and wholesale service contracts. Wholesale service contracts are custom-made for clients who demand verification services in large volumes and/or with some specific configuration needs. The price of one verification varies depending on the number of checks per month. Prepaid packages descriptions and pricing information are provided below.

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    How to get started?

    Please contact us at Please provide your company name, contact details, and an approximate number of checks per month. We will get back to you shortly to assist you further.